How Do I Book a Holiday?
Go to any of our webpages and use the booking form located on the right to search your preferred country/region and or campsite. Alternatively you can call one of our customer service advisors on 0844 493 1464 or send an email to firstname.lastname@example.org.
The price you are quoted includes your chosen accommodation (Tent, 2 or 3 bedroom mobile home), a compulsory equipment damage waiver of £15 per party and all amenities including gas, water and electricity.
Credit/Debit Card Charges
Please note the following credit/debit card charges when paying for your camping holiday booking:
Visa Electron: No Charge
Debit Cards: £1 Charge
Credit Cards: 2.5% Surcharge
Do We Need To Take Bedding?
You will be provided with pillows and blankets in your accommodation. You also have the option to add bed linen hire (sheets, pillowcases & towels) - available for all mobile homes. We also advise that you have warm bedclothes and/or extra blankets or a duvet if you are travelling out of season as mobile homes only have heaters in the living area.
If you want to save room then you could consider a Standard Welcome Pack (£12) which includes the following:
You can also opt for an essentials welcome pack for £3 which includes: Box of matches, Cleaning sponge, Dish cloth, Tea towel, Bin Liner, Washing up liquid (125ml), All purpose cleaner (125ml) & Soap. Also for £3 you can reserve a 'toiletries pack' which includes: Shower gel (50ml), Shampoo (50ml), Conditioner (50ml) & Soap (15g)
For full details, please see our Pre-Bookable Extras page.
Please reserve at least 2 weeks before you travel to guarantee availability. Contents may vary. Not available at sites in Switzerland, Croatia, Sicily or Portugal.
We have free hire of travel cots, baby baths & high chairs but please request these at the time of booking. Note that cot bedding is not provided so ensure that you either bring some with you or pre book cot linen for £6.
We also recommend you pack your usual brand of baby milk/food as well as a sun hat, sun cream and a pushchair.
What Happens On My Arrival At The Site?
On arrival at your campsite please head to the Keycamp and/or Eurocamp reception. They will usually be located near the main site entrance.
Please note that we do not send out tickets or other travel documentation. You will receive a 'local guide document' by email before you travel. This includes arrival directions, arrival procedure and onsite facilities as well as details of local tourist attractions. On arrival simply hand your email confirmation to the courier who will complete your check-in.
Your tent or mobile home will be available from 3pm onwards. If you arrive earlier (and there is no courier available, please advise the main site reception that you have arrived. You will be able to use the onsite facilities until your accommodation is ready.
At some sites guests are required to wear a wristband, and some pools and facilities may be payable - check at time of booking.
What Happens On Our Departure?
You need to vacate your accommodation by 10am in order to leave time for the accommodation to be thoroughly cleaned for the next guests. Please try to leave the accommodation reasonably tidy, ensuring you have packed up all of your belongings, and let the couriers know if anything needs to be replaced.
If you are leaving the site early, leave your mobile home key in the unit, and check with the couriers beforehand what time the site barrier opens in the morning; it may be necessary to leave your car outside the barrier overnight. If you don't need to leave until later on in the day you will still need to vacate your accommodation, however you are welcome to use the site facilities until you leave.
Can We Book Kids Clubs In Advance?
All clubs operate on a first come, first served basis and are not able to be booked in advance. Once you arrive onsite, liaise with the dedicated children's courier who will be able to advise on what sessions are available.
All all children must be collected at the appointed time. Children are signed in and out and so a responsible adult must be present at this time (children 10 years and over can sign themselves in and out of sessions providing this had been pre-agreed by the parent).